If you have a problem with the Bitcoin ATM or have any questions, please contact our support team. We will be happy to help and quickly find the right solution.
Do it in a few quick steps:
↓ Find the nearest Bitcoin ATM the map.
↓ Insert cash into the machine
↓ Scan the QR code of your cryptocurrency wallet or enter the address manually
↓ Check the transaction details and confirm them on the screen.
↓ Collect your confirmation printout and check your wallet balance.
All done!
Do it in a few quick steps:
↓ Go to the website Sell cryptocurrency.
↓ Select your cryptocurrency from the list and transfer funds to the address provided. Once the transaction has been processed, you will receive a unique barcode to use on your device.
↓ Wait for confirmation of the transfer on the blockchain network. You can check the status of the transaction on the website Check Transaction Status. This usually takes a few minutes, although it can sometimes take up to about forty minutes.
↓ After confirmation, go to the selected Bitcoin ATM, scan the barcode, and collect your cash.
Alternatively, you can sell your cryptocurrency directly at a Bitcoin ATM without using the website. Simply scan the QR code displayed on the device's screen and follow the instructions.
All done—you can enjoy your cash!
On the printout from the Bitcoin ATM, you will find two different codes, each of which has a different function.
The QR code at the top serves as the address to which you send your cryptocurrency during the sale process. You can scan it with your phone to make a quick and error-free transfer.
The barcode at the bottom is used to receive cash from the device. Simply scan it at a Bitcoin ATM to withdraw the funds due to you.
A cryptocurrency wallet is a mobile application that allows you to store and manage digital assets. We do not require you to install any specific application—you can choose any one you like, for example, Trust Wallet, MetaMask , or another. It is the equivalent of a digital wallet or bank card, but designed for cryptocurrencies.
In the event of a discrepancy in the amount paid, please contact our support team as soon as possible. In your report, please provide details of the incident, such as the location of the ATM, the date, a description of the situation, and the transaction ID number. All available contact details can be found on the Contact page.
In this situation, there are two options available:
1. Adding funds to your next withdrawal
If your remaining funds are stored under several transaction codes or if subsequent cryptocurrencies have been sent to the same address, it is possible to combine them and withdraw the entire amount in a single transaction at a Bitcoin ATM. Withdrawals of amounts less than EUR 10 are not possible as they do not cover the network fee. The funds can be used for your next transaction.
2. QR code for a specific amount in EUR
You can use the "QR for a specific withdrawal in EUR" option. After entering the selected amount and generating the QR code, the wallet will automatically select the appropriate amount of cryptocurrency so that the withdrawal corresponds exactly to the specified amount. This allows you to avoid leaving unused funds.
Due to temporary congestion on the blockchain network, the network fee applied may have been insufficient for the transaction to be included in the first block. Such situations result from the nature of blockchain technology and may occur regardless of the platform used.
In most cases (approximately 95%), the transaction is automatically confirmed within 1-4 days. In the case of a purchase, it is possible to speed up its execution upon request by increasing the network fee (miners fee). The additional fee goes directly to the miners and is not collected by the operator. If you would like to use the transaction acceleration option, please contact our support team. Please include the transaction ID number in the subject line of your message.
Bitcoin ATMs are replenished as available. However, please note that cash in the machines is also withdrawn by other users and may run out quickly when demand is high. You can check the current level of available funds at a given Bitcoin ATM on the operator's website. If necessary, contacting us using one of the methods listed in the Contact section may help speed up the replenishment of cash at your chosen location.
If the message about insufficient cash appears after scanning the withdrawal code, the Bitcoin ATM will ask you to choose one of the available options:
return of cryptocurrency to the specified address,
return of the cryptocurrency to the source address from which it was sent.
You should not select a return to the source address when selling cryptocurrency through an exchange or when your wallet uses variable addresses. In this case, you should keep the code for re-withdrawing funds.
If the transaction appears as "pending" on the operator's website but already has a completed status on Etherscan, this may be due to delays in data synchronization. In such situations, it is recommended to wait—the status is usually updated within 1-4 days.
If the information still differs after this time, please contact our support team using the form in the Contact section.
In this case, please contact our support team by email. Please include the transaction ID number in the subject line of your message to allow for faster verification.
Blockchain technology was designed in such a way that transactions are irreversible. This is one of its fundamental features, already described in the original assumptions of this technology. Since Bitcoin ATMs operate on the basis of the blockchain network, it is not possible to reverse a completed transaction.
In approximately 95% of cases, transactions are approved within a few minutes.
In other situations, when the network fee (miners fee) has been set too low in the Bitcoin ATM, transaction confirmation may take from 1 to several days.
If your transaction has not been posted within the standard time frame, please contact our support team.
When conducting a transaction at a Bitcoin ATM, a network fee (miners fee) is determined. Its level is selected using a slider on the device's screen—the higher the fee, the greater the likelihood of faster transaction confirmation. The average fee is approximately $2 and goes directly to the miners operating the blockchain network.
In approximately 95% of cases, extended waiting times are due to network fees being set too low. It is recommended to wait up to 4 days for automatic transaction confirmation. For subsequent transactions, it is worth considering setting a higher fee.
If you want your transaction to be processed faster, or if more than 4 days have passed since the transaction was made, please contact our support team, providing the transaction ID number and a brief description of the situation.
The miner fee is a standard network fee charged for each transaction in blockchain technology. Its purpose is to cover the computing power needed to verify and approve transactions in the cryptocurrency network. The average fee is approximately $2.
This fee goes to miners, i.e., entities or computing systems around the world that participate in the process of adding new transaction blocks to the blockchain.
The network fee set in Bitcoin ATM using a slider affects the transaction confirmation time—the higher the fee, the faster the confirmation.
In this case, please contact our support team via one of the channels listed in the Contact section. Please include the transaction ID number in the subject line of your message to allow for faster verification and resolution of the issue.
AML (Anti-Money Laundering) is a set of procedures and regulations aimed at counteracting money laundering and terrorist financing. They constitute a legal obligation for companies operating within the European Union.
AML rules are set out in EU directives on anti-money laundering and countering terrorist financing, and their detailed provisions are available in legal acts published by EU institutions, including on the Lex Europa platform.
To unblock a transaction subject to the AML procedure, please contact the support team using the details available in the Contact section or the phone number displayed on the Bitcoin ATM.
When registering, please have the following ready:
photo of the receipt or transaction ID number,
the date, time, and location of the transaction,
a scan or photo of both sides of your identity document (ID card or passport).
In addition, you will be required to answer questions about the transaction, including:
for the purpose of executing the transaction,
recipients of transferred funds,
level of knowledge of blockchain technology and cryptocurrencies,
awareness of restrictions on cryptocurrency payments in banks,
information on whether the transaction was carried out voluntarily.
How to scan codes from a printout correctly?
There are two different codes on the printout:
QR code - used to send cryptocurrency to the specified address in order to enable withdrawal in local currency,
Barcode - used to withdraw funds that have already been verified.
Remember to scan the QR code with your phone and the barcode with the scanner on your device.
A temporary transaction block may result from the obligation to carry out AML (Anti-Money Laundering) procedures. These are legal requirements that apply to entities operating in the financial services sector and are designed to combat money laundering and terrorist financing.
A hold may be placed on transactions requiring additional verification. If the funds are from a legitimate source, the verification will be completed as soon as possible or the funds will be returned.
KYC limits are determined by the regulations in force in the country where the transaction is carried out and may vary from country to country.
The current limits are available in the information bar at the top of the operator's home page.
The information on this website is for general information purposes only. It does not constitute legal, tax, or investment advice and should not be treated as a recommendation to make any financial decisions. Regulations regarding cryptocurrencies may vary depending on the jurisdiction and are subject to change. Before taking any action related to cryptocurrencies, it is recommended that you consult a qualified legal or financial advisor.
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